We all have wins and losses in business. It’s par for the course. It’s what you take away from the interaction that matters. Here are a few ways you can come out ahead when a client fires you:
- Keep your cool. Remain professional. Apologize if necessary; in other words, kill them with kindness.
- Ask for a referral–yes, really. Being fired doesn’t always mean you failed or they didn’t like your work. Sometimes it comes down to cost, plain and simple. If you can, get testimonials and referral work.
- Take a step back. You might examine your practices. Are they changes you can make for the better? You might learn a thing or two about how you can come back stronger than before. As they say, evolve or die.
- Let go. You will inevitably be fired–rightly or wrongly. The best thing you can do is respond to it and address what you can. Also know that factors beyond your control, like a lack of funding and unrealistic expectations, can come into play. Clients come and go—that’s just the nature of business.
- Always be marketing. Complacency is the kiss of death to a business. However, if you’re marketing-minded and always on the lookout for referrals, you should be able to make up for any losses.
If you’ve lost a client before, how did you handle it? Share your experience on our Facebook page.