Case study
X-Siding, Inc.
Founded in 1995, X-Siding has grown into a trusted name in the Wasatch Front construction industry. With over two decades of experience, their team of skilled professionals offers a wide range of services, including siding, roofing, gutters, stone, stucco, brick, windows, doors, and paint.
X-Siding partnered with ZipLocal to elevate its online reputation and customer engagement by increasing the number of 5-star reviews while maintaining prompt and professional responses to all customer feedback.
The Challenge
X-Siding, a leading roofing and siding company, sought to improve its online reputation and customer engagement by increasing the number of 5-star reviews while maintaining prompt and professional responses to all customer feedback.
To support its goal, X-Siding partnered with ZipLocal for our review management services. This case study demonstrates how these efforts helped increase the company’s visibility, enhance its online presence, and build trust with potential clients.
Services Used
Review Management Service
The Results
Review requests sent to satisfied customers.
%
Of reviews responded to within 24-hours.
%
Increase In 5-Star Reviews Over 3 Months
The Execution
Review Generation
Review Monitoring
Review Response
Review Generation
Dashboard and Reporting
Customer Experience Insights
Monitor trends in customer feedback to address issues before they escalate.
Overall Results
Through ZipLocal’s review management services, X-Siding saw significant growth in online reputation and customer engagement. By proactively requesting reviews and responding to feedback, the company improved its visibility in search results and built trust with potential clients. This ultimately led to increased business inquiries and strengthened X-Siding’s position as a leading roofing and siding contractor in the Wasatch Front region.
