Case Study
Services Used
Review Management Service
X-Siding, Inc.
Founded in 1995, X-Siding has grown into a trusted name in the Wasatch Front construction industry. With over two decades of experience, their team of skilled professionals offers a wide range of services, including siding, roofing, gutters, stone, stucco, brick, windows, doors, and paint. X-Siding partnered with ZipLocal to elevate its online reputation and customer engagement by increasing the number of 5-star reviews while maintaining prompt and professional responses to all customer feedback.The Challenge
X-Siding, a leading roofing and siding company, sought to improve its online reputation and customer engagement by increasing the number of 5-star reviews while maintaining prompt and professional responses to all customer feedback. To support its goal, X-Siding partnered with ZipLocal for our review management services. This case study demonstrates how these efforts helped increase the company’s visibility, enhance its online presence, and build trust with potential clients.Results
The Execution
Review Generation
Send targeted review requests to boost your online reputation and attract new customers.
Review Monitoring
Monitor and respond to customer feedback promptly.
Review Response
Respond to reviews professionally and consistently to improve customer satisfaction.
Review Generation
We identify and flag false or defamatory reviews and work directly with review sites to remove harmful reviews.
Dashboard and Reporting
Access review data anytime through our user-friendly platform.
Customer Experience Insights
Monitor trends in customer feedback to address issues before they escalate.
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